*Please read POLICY before making payments. Once a payment is made, becomes binding and deemed read in its entirety.
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Policy is NON NEGOTIABLE
Shipping address:PLEASE ENTER ADDRESS for DELIVERY
Fully Insured, Sole Proprietor
I need all details in writing to avoid any confusion and for both our benefits. Thank you for your business
I require half down (50%) of the full balance to reserve (NON Refundable Retainer) final payment due 30 days prior to the event date (payment arrangement must be made 30+ days prior) or final payment COD. Cakes ordered less than 30 days in advance do not qualify for discounts. Payments made are equal to acknowledgement of binding contract. Dates will not be held until deposits are paid. Quotes for cakes are quick, just send date needed, servings, ideas, delivery to Kccakelady2007@gmail.com
Notice of cancellations must be made in writing by the persons who placed the order ATLEAST 30 days prior to the original event date. Any balance due will be cancelled. Any payments made above the original 50% deposit, minus any discounts will be refunded within 30 days via the same means payment was made.
Please place initial order for your minimum servings as I can possibly add servings up to 30 days prior. Reducing cakes sizes is not possible after order is placed.
The FINAL date for any changes to the original order is 30 days PRIOR to the event date with Space available. Any changes requested after this date can not be guaranteed or may result in addtl charges
Event date changes must be APPROVED & include new venue for 3+ tiers to allow setup
Please notify me in advance if your venue has steep hills or speed bumps, room being flipped, doors blocked or any special instructions for ease of delivery. I no longer deliver to venues that require waiting to be buzzed in. Upon delivery, set up of your cake, I will photograph your cakes to confirm acceptance of Delivery/Setup & you become responsible for keeping your cake safe. I reserve the right to use any photos for display or promotion without compensation
Reschedule of cakes 3tiers & up MUST have a location for delivery/set up.
Rescheduling new date is allowed one time free of charge, addtl changes may be addtl cost based on date of second change and require 30 days advance notice please
In cases of emergency that KcCakelady is not able to fulfill your order an alternative will be attempted to be provided or you will receive a full refund
Colors can darken after a short time and may also add a color taste, darken teeth and stain clothing. I can not guarantee exact colors as certain colors can pull out or in frosting depending on temperatures, including humidity they may be exposed to. If I am given a swatch in person, via email I can get colors as close as my eye can see. Designs may change slightly as I do not copy others work and fondant cakes will look different in buttercream
Scheduled deliveries require an exact address, if the cake is going outside with address that does not show up via gps, I will require a map, either hand drawn or printed with exact directions to where the cake will be placed. Please understand that these cakes are covered in Buttercream and require optimal temperatures to stay in tact. Any cake subjected to long periods of direct sun or prolonged tempature above 75 can not be guaranteed to stay looking like it was prepared
I will take a photo upon completion of set up, it is YOUR responsibility to ensure the cake stays safe once delivered, on a secure table in a secure area with reasonable temperatures. Cakes shouldn't be moved once delivered. Cakes are buttercream and heat sensitive. If for any reason you would like to request a PARTIAL refund, requests must be made in writing by the person who placed the order within 24 hours of DELIVERY & return of any unused cake portions returned to discuss refund.
I will do the very best to deliver your cake in a safe & timely manner. We are NOT responsible for any DAMAGE to the cake AFTER set up is complete. On collection of the cake, risk passes to the CLIENT the moment the cake has been handed over. You acknowledge that fresh flowers are not a food product
Products may contain or come into contact with eggs, wheat, nuts, soy, and other allergens. Cakes can contain rods that may cause injury DO NOT SMASH faces into cakes
If you elect to PICKUP, I will schedule a mutual time/location. Please make arrangements to be on time. If I make an addtl trip for no show or after 15 minutes late, there will be an addtl $20 fee to be paid to pickup. Your possession of your cake deems your cake is acceptable and meets your approval. You assume ALL liability and responsibility for your cake once it leaves my possession.
Quotes are on decorated cakes do not include flowers, cake toppers or cake stands unless otherwise noted.
All orders must be in writing either through order form, Kccakelady2007@gmail.com or Facebook.com/kccakelady and once you make a deposit, that initial deposit of half of the full balance is non refundable. Once you make a deposit you are acknowledging that you have read my policy and agree to these terms. This is a binding policy once payments are made.
Thank you for for putting your cake needs in KcCakeladys hands
If you decide to have cake stands (optional) Cakes will come on a sturdy cake drum. Please make sure any stands are sturdy,strong & level. Preferably solid, or 4 legs minimum. Cakes can be heavy and weak stands can cause cakes to collapse or lean. Cake toppers need to be 6" or smaller, flowers that you want added need to be on the cake table at time of delivery as I will do flower placement on all cakes.