I require half down 50% of the full balance to reserve and the final payment 30 days prior to the event date or in cash upon delivery. Please make arrangements for cash on delivery 30 days prior to the event date
Notice of cancellations must be made in writing by the persons who placed the order atleast 30 days prior to the event date at which time any AMOUNT paid above the initial 50% (DEPOSIT) from the full balance will be refunded with in 30 days in the manner in which it was paid
Please place initial order for your minimal servings as I would be happy to add servings up to 30 days prior
The final date for any changes to the original order is 30 days prior to the event date. Any changes requested after this date can not be guaranteed or may result in addtl charges.
Upon delivery of your cake, I will photograph your cakes to confirm Delivery/Setup and reserve the right to use any photos for display or promotion without compensation
Dark colors can darken after a short time and may also add a color taste, darken teeth and stain clothing. I can not guarantee exact colors as certain colors can pull out or in frosting depending on temperatures, including humidity they may be exposed to. If I am given a swatch in person, via email I can get colors as close as my eye can see. Designs may change slightly as I do not copy others work and fondant cakes will look different in buttercream
Scheduled deliveries require an exact address, if the cake is going outside with address that does not show up via gps, I will require a map, either hand drawn or printed with exact directions to where the cake will be placed. Please understand that these cakes are covered in Buttercream and require optimal temperatures to stay in tact. Any cake subjected to long periods of direct sun or prolonged tempature above 75 can not be guaranteed to stay looking like it was prepared
If there is any issue with your delivered cake, please contact me as soon as possible. If for any reason you would like to request a partial refund, requests must be made in writing by the person who placed the order within 24 hours of delivery. Return of any cake portions returned to discuss refund.
I take my cakes very seriously and promise to do the very best of my ability to deliver your cake in a safe and timely manner. We are not responsible for any damage to the cake after set up is complete. You are responsible for providing an appropriate and secure table and optimal room temp of 75 degrees or below. If you have cake stands or cake toppers, flowers that you want added they need to be on the cake table at time of delivery.
You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants.
Our products may contain or come into contact with eggs, wheat, nuts, soy, and other allergens. You agree to notify your guests of the risk and hold us harmless for allergic reactions
Increasing, Decreased servings 30 days prior to the event date can not be guaranteed and may be subject to extra charge
Increased, Decreased servings to your order can not be guaranteed less than 30 days prior to your event date. May result in addtl charges
If you or your representative elect to pickup, your acceptance and possession of your cake deems your cake is acceptable and meets your approval, you assume all liability and responsibility for the condition of the cake once it leaves (KcCakeladys) possession.
Quotes are on decorated cakes and do not include flowers, cake toppers or decorative cake stands unless otherwise noted. Boxes for left overs must be requested a minimum of one week in advance. I must have all orders in writing,
I can not give quotes over the phone and once you make a deposit, that initial deposit of half of the full balance is non refundable. Once you make a deposit online, cash or check you are acknowledging that you have read my policy and agree to these terms.
Thank you for for putting your cake needs in KcCakeladys hands