I require half down (50%) of the full balance to reserve to pay for supplies and the final payment 30 days prior to the event date. Payments made are equal to acknowledgement of binding contract. Dates will not be held until deposits are paid. Quotes for cakes are quick, just send date needed, servings, ideas, delivery to Kccakelady2007@gmail.com
Notice of cancellations must be made in writing by the persons who placed the order or closest family member in case of extreme circumstances ie.. incapacitated, atleast 30 days prior to the event date at which time any AMOUNT paid above the initial 50% (DEPOSIT) from the full balance will be refunded with in 30 days in the manner in which it was paid
Please place initial order for your minimum servings as I would be happy to add servings up to 30 days prior. Reducing cakes sizes or detail is not possible after order is placed.
The final date for any changes to the original order is 30 days prior to the event date. Any changes requested after this date can not be guaranteed or may result in addtl charges.
Upon delivery of your cake, I will photograph your cakes to confirm Delivery/Setup and reserve the right to use any photos for display or promotion without compensation
Dark colors can darken after a short time and may also add a color taste, darken teeth and stain clothing. I can not guarantee exact colors as certain colors can pull out or in frosting depending on temperatures, including humidity they may be exposed to. If I am given a swatch in person, via email I can get colors as close as my eye can see. Designs may change slightly as I do not copy others work and fondant cakes will look different in buttercream
Scheduled deliveries require an exact address, if the cake is going outside with address that does not show up via gps, I will require a map, either hand drawn or printed with exact directions to where the cake will be placed. Please understand that these cakes are covered in Buttercream and require optimal temperatures to stay in tact. Any cake subjected to long periods of direct sun or prolonged tempature above 75 can not be guaranteed to stay looking like it was prepared
If there is any issue with your delivered cake, please contact me as soon as possible. If for any reason you would like to request a partial refund, requests must be made in writing by the person who placed the order within 24 hours of delivery. Return of any cake portions returned to discuss refund.
I take my cakes very seriously and promise to do the very best of my ability to deliver your cake in a safe and timely manner. We are not responsible for any damage to the cake after set up is complete. You are responsible for providing an appropriate and secure table and optimal room temp of 75 degrees or below. If you have cake stands or cake toppers, flowers that you want added they need to be on the cake table at time of delivery.
You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants.
Our products may contain or come into contact with eggs, wheat, nuts, soy, and other allergens. You agree to notify your guests of the risk and hold us harmless for allergic reactions
Increasing servings 30 days prior to the event date can not be guaranteed and may be subject to extra charge
If you elect to PICKUP, I will schedule a mutual time/location. Please make arrangements to be on time. If I make an addtl trip for no show or after 15 minutes late, there will be an addtl $20 fee to be paid to pickup. Your possession of your cake deems your cake is acceptable and meets your approval. You assume ALL liability and responsibility for your cake once it leaves my possession.
Quotes are on decorated cakes do not include flowers, cake toppers or cake stands unless otherwise noted.
All orders must be in writing either through order form, Kccakelady2007@gmail.com or Facebook.com/kccakelady and once you make a deposit, that initial deposit of half of the full balance is non refundable. Once you make a deposit you are acknowledging that you have read my policy and agree to these terms.
Thank you for for putting your cake needs in KcCakeladys hands